User Education in the Fi App
Fi is a company specializing in GPS smart collars for dogs. Their innovative collars enable dog owners to track their dogs' real-time location, monitor activity, and set up safety zones through a connected smartphone app, ensuring the well-being and security of their beloved dogs.
Company
Fi
Role
Design
Timeline
2 - 3 weeks
Status
Work in progress
User Education in the Fi App
Fi is a company specializing in GPS smart collars for dogs. Their innovative collars enable dog owners to track their dogs' real-time location, monitor activity, and set up safety zones through a connected smartphone app, ensuring the well-being and security of their beloved dogs.
Company
Fi
Role
Design
Timeline
2 - 3 weeks
Status
Work in progress
User Education in the Fi App
Fi is a company specializing in GPS smart collars for dogs. Their innovative collars enable dog owners to track their dogs' real-time location, monitor activity, and set up safety zones through a connected smartphone app, ensuring the well-being and security of their beloved dogs.
Company
Fi
Role
Design
Timeline
2 - 3 weeks
Status
Work in progress
Overview
As a product designer at Fi, I embarked on a project to improve user experience and reduce membership cancellations by addressing usability concerns and enhancing user education within the app. Our goal was to make every interaction within the app as intuitive and user-friendly as possible.
Overview
As a product designer at Fi, I embarked on a project to improve user experience and reduce membership cancellations by addressing usability concerns and enhancing user education within the app. Our goal was to make every interaction within the app as intuitive and user-friendly as possible.
Overview
As a product designer at Fi, I embarked on a project to improve user experience and reduce membership cancellations by addressing usability concerns and enhancing user education within the app. Our goal was to make every interaction within the app as intuitive and user-friendly as possible.
Problem
Users were encountering confusion and difficulties in comprehending specific app functionalities, and as a result, membership cancellations were attributed to a lack of clarity and ease of use in the application.
Problem
Users were encountering confusion and difficulties in comprehending specific app functionalities, and as a result, membership cancellations were attributed to a lack of clarity and ease of use in the application.
Problem
Users were encountering confusion and difficulties in comprehending specific app functionalities, and as a result, membership cancellations were attributed to a lack of clarity and ease of use in the application.
Solution
User Education: We initiated a comprehensive "User Education" project to improve the app's user experience, ensuring users understand and use its features effectively.
Menu Navigation: Recognizing the central role of menu navigation, we began by enhancing menu items and their corresponding pages.
Owner/Walker Page: This critical page allows users to manage access to location information for dog caregivers, including owners and walkers.
Solution
User Education: We initiated a comprehensive "User Education" project to improve the app's user experience, ensuring users understand and use its features effectively.
Menu Navigation: Recognizing the central role of menu navigation, we began by enhancing menu items and their corresponding pages.
Owner/Walker Page: This critical page allows users to manage access to location information for dog caregivers, including owners and walkers.
Solution
User Education: We initiated a comprehensive "User Education" project to improve the app's user experience, ensuring users understand and use its features effectively.
Menu Navigation: Recognizing the central role of menu navigation, we began by enhancing menu items and their corresponding pages.
Owner/Walker Page: This critical page allows users to manage access to location information for dog caregivers, including owners and walkers.
Visual Design
Initially, the design focus was on clarifying the distinction between the Owners and Walkers lists in the app, aiming to provide users with a clear understanding of who has access to their dog's information.
Visual Design
Initially, the design focus was on clarifying the distinction between the Owners and Walkers lists in the app, aiming to provide users with a clear understanding of who has access to their dog's information.
Visual Design
Initially, the design focus was on clarifying the distinction between the Owners and Walkers lists in the app, aiming to provide users with a clear understanding of who has access to their dog's information.
Feedback
During discussions with the PM, it was highlighted that a significant majority of users primarily added additional owners and that the Walkers list might frequently remain empty or have fewer entries.
Feedback
During discussions with the PM, it was highlighted that a significant majority of users primarily added additional owners and that the Walkers list might frequently remain empty or have fewer entries.
Feedback
During discussions with the PM, it was highlighted that a significant majority of users primarily added additional owners and that the Walkers list might frequently remain empty or have fewer entries.
Design Solution
Given this insight, I opted to consolidate both Owners and Walkers onto one page with separate lists. The Owners list was given more prominence, ensuring that users could efficiently manage access permissions while still maintaining the flexibility to add walkers when needed.
Design Solution
Given this insight, I opted to consolidate both Owners and Walkers onto one page with separate lists. The Owners list was given more prominence, ensuring that users could efficiently manage access permissions while still maintaining the flexibility to add walkers when needed.
Design Solution
Given this insight, I opted to consolidate both Owners and Walkers onto one page with separate lists. The Owners list was given more prominence, ensuring that users could efficiently manage access permissions while still maintaining the flexibility to add walkers when needed.
Conclusion
The Fi app's journey to enhance user experience and reduce membership cancellations began by focusing on every interaction, starting with the Owner/Walker page. Guided by a commitment to improving user education, we consolidated Owners and Walkers onto one page, streamlining understanding and usability. This project is part of a broader initiative to ensure each app interaction leads to a clearer, more informed, and satisfied user, aligning with the goal of reducing membership cancellations in the Fi app through improved education.
Conclusion
The Fi app's journey to enhance user experience and reduce membership cancellations began by focusing on every interaction, starting with the Owner/Walker page. Guided by a commitment to improving user education, we consolidated Owners and Walkers onto one page, streamlining understanding and usability. This project is part of a broader initiative to ensure each app interaction leads to a clearer, more informed, and satisfied user, aligning with the goal of reducing membership cancellations in the Fi app through improved education.
Conclusion
The Fi app's journey to enhance user experience and reduce membership cancellations began by focusing on every interaction, starting with the Owner/Walker page. Guided by a commitment to improving user education, we consolidated Owners and Walkers onto one page, streamlining understanding and usability. This project is part of a broader initiative to ensure each app interaction leads to a clearer, more informed, and satisfied user, aligning with the goal of reducing membership cancellations in the Fi app through improved education.